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Privacy Policy

Keratins of Kent – Website

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At Keratins of Kent, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or book our mobile Brazilian Blow Dry services across East Kent and surrounding areas.

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Who We Are

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Keratins of Kent is operated by Maria Peklivanas, Sole Trader. References to “Keratins of Kent,” “we,” or “us” refer to the business. “You” refers to the user of the website or a client receiving services. Keratins of Kent is a mobile hair care service based in East Kent, UK, specialising in Brazilian Blow Dry and keratin treatments.

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What Information We Collect​

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  • We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Service and appointment details

  • Location information for mobile visits

  • Payment information (handled securely by Fresha)

  • Website usage data via cookies (if applicable)

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How We Collect Your Data

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We collect your data through:

  • Direct contact – when you contact us by phone, email, or in person

  • Online bookings – via our booking partner, Fresha (www.fresha.com)

  • Website forms or cookies (if used)

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Booking and Payment via Fresha

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  • When you book a service through our online booking system, your data is processed by Fresha, a third-party booking and payment platform. Fresha stores and protects your personal information according to their own privacy policy, which you can view here: https://www.fresha.com/privacy-policy

  • We only access your information in Fresha to manage appointments and provide our services.

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How We Use Your Information

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  • We use your information to:

  • Confirm and manage appointments

  • Communicate with you about bookings or inquiries

  • Send appointment reminders

  • Deliver our mobile services at your chosen location

  • Comply with legal or tax obligations

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How We Share Your Information

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We do not sell or rent your personal data. We may share it with:

  • Fresha (for booking and payment processing)

  • Service providers like web hosting or IT support (if needed)

  • Legal authorities, when required

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Data Storage and Security

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Your data is stored securely either on Fresha’s platform or within our encrypted systems. We take all reasonable precautions to prevent unauthorized access, use, or disclosure.

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Your Rights (UK GDPR)

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  • You have the right to:

  • Request access to your personal data

  • Ask for corrections to inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to how your data is used

  • File a complaint with the Information Commissioner’s Office (ICO)

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Cookies

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If our website uses cookies, they are only used to improve functionality or analytics. You can disable cookies in your browser settings.

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Video Consultations via Google Meet

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We offer free video consultations using Google Meet to discuss your hair treatment needs before booking. During these consultations:

  • Calls are not recorded as audio or video.

  • However, we transcribe the conversation (take written notes or use transcription tools) to accurately capture your requirements.

  • These transcriptions are securely stored and used only to:

    • Tailor your treatment plan

    • Provide a summary of recommendations to you

    • Ensure consistent, high-quality service

Google Meet is provided by Google LLC and is governed by Google’s privacy policies, which you can review here: https://policies.google.com/privacy

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Contact Us

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For questions about this Privacy Policy or your personal data, please contact Maria at Keratins of Kent

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